Frequently asked questions

Yes. Every new account gets 150 free points after a quick email verification — no credit card required. Each studio shows its exact cost before you generate (typically 30 points per generation, 100 to unlock the HD file — once per design, purchased points). Your free points never expire.

Previews carry an Abramade watermark to protect your design until you decide to keep it. Unlocking HD gives you the clean, watermark-free file in your chosen format — square (1:1), portrait (4:5) or landscape (16:9).

None at all. Each app comes with curated styles and variants tuned by our art direction, and the AI prompt assistant polishes your description for you. If you can describe it, you can create it.

No — every image is an artistic AI creation, not a factual record or a prediction, and results can vary between renders. Check the preview carefully and tick “I'm fully satisfied with my design as shown in the previews” before ordering.

We never guess with flat rates: at checkout we fetch real carrier rates for your entire cart and destination, so you always see the exact shipping price before paying.

Prints are produced on demand by our fulfillment partner. At checkout we fetch real carrier rates for your cart and destination, and show the delivery time before you pay.

Open the Track page and enter your order number with the email you used at checkout — you'll see production status, carrier scans and delivery progress. Something wrong? Contact us with your order number.

Report it within 14 days of delivery with your order number and photos of the item (and packaging): we send a free replacement or refund the item in full — your choice. Full details in Returns, refunds & replacements.

Each item is printed for you alone, so prints cannot be returned for a change of mind — and a slight colour difference between your screen and the print is not a defect. What is covered (damaged, defective, wrong or missing item) is listed in Returns & refunds.

If a generation or an HD download fails, the points go back to your balance automatically — there is nothing to claim. Unused point packs bought by card can be refunded on request within 14 days of purchase; points already spent, free points and subscription points are not refundable. See Points & payments.

Photos stay private to your creation and are never published. You can delete individual creations, or your entire account and all its data, from Dashboard → Settings. Full detail in Your photos & privacy.

Dashboard → Settings → Delete account. Your photos, generated images, points and personal details are removed permanently; usage records are kept anonymized (no name, no email) for accounting and fraud prevention.